FEI SUCCESS STORIES
National Disaster Medical System (ndms)
The Department of Health and Human Services’ (HHS) National Disaster Medical Systems (NDMS) is tasked with responding to all national disasters, federal emergencies, national security events, and aiding efforts that require federal support. In perilous emergency situations, NDMS first responders require highly durable health and human services systems and decision support solutions to meet the critical needs of victims displaced by natural disasters.
To support our nation’s emergency preparedness efforts, the Office of the Assistant Secretary for Preparedness and Response (ASPR) selected FEI Systems to provide essential maintenance and support for critical IT systems that enable the delivery of emergency medical care during public health threats, medical emergencies, and natural disasters.
FEI has supported NDMS during major disasters and events over the last seven years, including Hurricane Sandy (2012), the UN General Assembly (2012–present), the White House National Security Summit (2015), the Democratic and Republican National Conventions (2012 and 2016), and Hurricanes Harvey, Irma, and Maria (2017). FEI also contributed to a six-month pilot of the national postal model for anthrax countermeasures, which aimed to establish federal capabilities for the timely provision of medical countermeasures following a biological attack within the United States.
To support the emergency deployment teams in the regions affected by Hurricanes Harvey, Irma, and Maria, FEI’s help desk operation expanded to provide 24/7 coverage over a four-month period. FEI deployed a technical system that supported over 4,600 HHS first responders and tracked over 40,200 patients, answering every critical need during one of NDMS’ largest support missions to date.
Together with NDMS leadership, FEI overcame significant communications and logistics issues caused by these unprecedented natural disasters. NDMS used these critical experiences to improve deployment and operations for future hurricanes.
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